1. All Prices Exclude VAT.

2. All Prices and Specs are Subject to Change without Prior Notice

3. Prices quoted are strictly Cash, Bank Guaranteed Cheques (in banking hours only)or electronic
    Transfers only. No personal cheques will be accepted.

4. Goods Returned Within 48 hours of Collection Date, With Original SEALED Packaging, Cables,
    Manuals etc… and in a SALEABLE condition will be CREDITED in FULL.

5. Goods Returned for Credit after 48 hours and Within 14 days of Invoice date will be Credited the lesser
    of 85% of the Current Selling Price or 85% of the original purchase price on Condition that  Goods are
    Complete with Manuals, Cables, Original Packaging and in Saleable condition.

6. Goods returned After 14 days will not be credited.

7. Any Goods Accepted for Credit will be at the Discretion of EUROBYTE

8. Items Returned must be Complete with Original Packaging/ Box, Manuals and Cables etc... Or an
    (additional 20% handling fee will be charged. )

9. All systems to be assembled must be paid in full before we commence assembly.

10. Orders Placed and Not Collected within 72 Hours will be automatically be credited.

11. If a Cheque RD’S your Account will be reverted to Cash only.

12. EUROBYTE reserves the right to do credit checks on all its clients at any time for security purposes

13. Assembly time for new systems is 48 hours

Policy Statement

This statement is effective as of 1^st January 2006, to be made by Eurobyte.

Eurobyte’s warranty policy is valid to its authorized dealers and distributors only. Eurobyte reserves the right to modify or cancel the policy at anytime. Neither Eurobyte nor any of its entities will be responsible for any damages caused by such modifications or cancellation.

Warranty Period & Service 

·   All products have a 12 month carry-in warranty supplied by the manufacturer. The warranty period is calculated from the original date of purchase.

·   All media, consumables and software do not carry a warranty.

·   Notebook and UPS batteries carry a 6 month warranty only.

·   Eurobyte reserves the right to provide a similar function product if the warranty merchandise is deemed EOL (End of Life) or if the component is phased-out.

·   All items must first be tested by one of our technicians

·   Items that can be repaired will not be swapped out.

·   If an Item cannot be repaired by our warranty department, or a replacement issued, then the item will be sent to the manufacturer. The manufacturer will inform Eurobyte if and when a replacement or credit is to be issued.  Any replacements are subject to stock availability. Any repair time given by Eurobyte is merely an estimate and Eurobyte will not be bound by it.

·   Items swapped out will not carry an extended warranty, but keep the balance of the warranty from the original invoice date.

Out of Warranty Definition:

·   The warranty on Eurobyte’s products lasts for 12 months from the original date of purchase.

·   Customers can buy alternative products if RMA merchandise is out of warranty.

·   RMA merchandise that is out of warranty will not be booked in unless a quotation for repair is requested.

Products returned to Eurobyte as listed below will be refused:

·   Any physical damage to the product

·   Any burn marks on the product

·   Warranty seal or product barcode is altered, broken or missing

·   Merchandise destroyed by improper operation or returned incomplete

·   If items have been marked or written on

·   Items struck by lightning or damage due to a power surge

Error descriptions such as “does not work “and “failure “will yield an NPF (no problem found) result. A detailed fault description is required which greatly helps us reduce handling time and affect a high quality RMA service.

·   Eurobyte has the right to destroy or recycle the product(s) to allay our storage costs without incurring any liability if customers do not respond to a request to collect completed CRO’s ( customer repair orders, or job cards ), or fail to make payment for replacement or quotation repaired items within 60 days from the date of request.

·   Well packed repaired-merchandise is the customer’s responsibility. Eurobyte has the right to refuse repairing of merchandise damaged by transportation.

·   All faulty items returned and booked in will have a minimum turnaround time of 48HRS before an item is tested and repaired or a replacement is issued. Any replacements are subject to stock availability. Any repair time given by Eurobyte is merely an estimate and Eurobyte will not be bound by it.

·   Customers are to ensure that their data on their hard disk drives is backed up prior to booking it in, whether in an assembled system or not. Eurobyte will not take any responsibility for loss of data what-so-ever.

·   Eurobyte shall not be liable for (a) any indirect, incidental, special or consequential damages, or for any loss of profits of loss of revenue resulting from the use of Eurobyte’s services and products by the client or any third parties, or (b) any loss of data resulting from delays, nondeliveries, misdeliveries or service interruptions.

·   No completed CRO’s will be released without a copy of the original documentation.

A full credit will only be passed provided goods are returned in their original condition with the receipt, and MUST be unopened in their original undamaged/unmarked packaging

And in new condition, with all the labels and tags attached, within 48 hours, from date of invoice.

For goods returned after 48 hrs the following will apply:

• Goods returned after 48 hours for credit will be accepted up to a maximum of 14 days from date of invoice, but will incur a 15% handling fee, provided that the goods are unopened and in their original packaging.

·         After 14 days NO CREDIT will be given.
 

We reserve the right to refuse any returns or credits   that: -

• are returned to us marked
• are incomplete or missing parts; or
• are not returned in their original packaging,
• Show signs of physical damage to the product or its packaging.

Events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.

Strictly no refunds

By order of management